Quickly find answers to commonly asked questions about Pillow Pop products or ask your own!
FAQ
How do I order a custom pillow?
How do I order a custom pillow?
Ordering is easy! Just upload your favorite photo, choose your pillow size, and place your order. We’ll take care of the rest!
What types of photos work best?
What types of photos work best?
High-resolution images with good lighting work best. Close-up shots with minimal background distractions ensure the best print quality!
What material is the pillow made from?
What material is the pillow made from?
Our pillows are made from ultra-soft velvet fabric with high-definition, double-sided printing for a stunning look and cozy feel.
How do I take care of my pillow?
How do I take care of my pillow?
Our pillows are machine washable! Simply wash on a gentle cycle with cold water and tumble dry on low for long-lasting softness.
Can I order this as a gift?
Can I order this as a gift?
Absolutely! Our pillows make perfect gifts for long-distance couples, anniversaries, Valentine’s Day, or just because!
Do you ship internationally?
Do you ship internationally?
Yes! We offer worldwide shipping so you can send a hug to your loved one no matter where they are.
What if my photo isn’t good quality?
What if my photo isn’t good quality?
If we notice any issues with your image, we’ll reach out to you before printing to ensure your pillow looks amazing.
What Are the Image Requirements?
What Are the Image Requirements?
We want your custom pillow to look amazing! We accept most image file formats (except GIFs and MP4s), and a clear smartphone photo works just fine. For the best results, choose a bright, high-resolution image with sharp details and vibrant colors. The better the quality, the more stunning your pillow will be! 📸✨
How do I check my order status?
How do I check my order status?
Simply visit our Order Tracking page and enter your order number to check the status!
Can’t find your order number? No worries—just email us at info@pillowpop.store, and we’ll help you out ASAP! 😊
How long does shipping take?
How long does shipping take?
Orders are processed within 2-3 days and shipped via fast delivery. Expect your pillow to arrive within 5-10 business days, depending on your location.
What Sizes Are Available?
What Sizes Are Available?
Our custom pillows come in three standard sizes:
✅ Small: 16 inches (40cm)
✅ Medium: 22 inches (55cm)
✅ Large: 28 inches (70cm)
Return policy
Return policy
We take pride in crafting each and every one of our pillows to your exact specifications. As a result, we are unable to accept returns on custom orders. However, we are happy to offer a free replacement or store credit for the full amount. We value your satisfaction and look forward to providing you with a product that you'll love.